🎄 Returns & Refunds – Just Christmas

We want every purchase to feel like a gift—but if something isn’t quite right, we’re here to help.

💫 Damaged Items

If your order has arrived damaged, please accept our apologies!
Please contact us within 14 days of receipt

• Be sure to include a clear photograph of the damaged item(s) for our reference.

• Once we’ve reviewed your request, we’ll be in touch with the next steps.

• Kindly do not return any items to us until we’ve provided instructions.

🎁 Incorrect Items Received

If you’ve received the wrong item—we're so sorry—we’ll sort it out swiftly.
Contact us within 14 days of receipt

• Please include a photograph of the incorrect item(s) so the elves can investigate.

• We’ll reach out with instructions once your claim has been logged.

• Please wait for confirmation before sending anything back.

🚚 Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or sent in error. We recommend using a tracked service to ensure your parcel reaches us safely.

🎅 Order Not Received

If your order hasn’t arrived, please contact us and we’ll look into it right away.